Monday, August 30, 2010

I Have A 2Wire Wireless Gateway DSL Modem From AT&T And It Started Sending Me To https://pattcwprt.att.motive.com/100.html - Claiming To Be An AT&T Password Reset Tool

AT&T 2Wire Wireless Gateway Model 2701HG-B

This router can be accessed by going to:

http://192.168.1.254

or

gateway.2wire.net

... in your browser.

Over the weekend ... I had a 2Wire Wireless Gateway DSL Modem from AT&Tsuddenly sending me to

https://pattcwprt.att.motive.com/100.html

Which purports to be a "Password Reset Assistance" page.

Well, it is - even though it seems very suspicious.

On Friday, I had to have my modem rest after a recent outage in my area for AT&T DSL.

I had done everything I knew to do myself before calling AT&T technical support.

Apparently, AT&T "reapportioned" my 2Wire modem - when they do this - sometimes the network doesn't remember your NETWORK PASSWORD - a password that is different from your personal password or system password. In fact, it's a number you probably don't even know until you have a problem like this.


My Mac (a Black 2.4Ghz Black Intel MacBook) is completely up to date with Mac OS 10.6.4 Snow Leopard and Safari 5.0.1 - apparently AT&T's password reset system doesn't recognize either as a compatible means to access their "Password Reset Tool" - as it asks that you access this page with Safari 1.3.2 or higher.

The only way I was able to access this page was to use an older iMac with Tiger (mac OS 10.4) and an older version of Safari on it.

Once I launched Safari on the iMac, I went right through all the steps to rest my "AT&T Network Password".

So ... to sum up ... I couldn't find ANY information anywhere on the net on how to reset the "Network Password" and AT&T Customer service was of a no help at all - although all were friendly.